Terms of service

Last updated: November 2026

1. Who and what

These terms apply between The Loyalty Spot (“Loyalty Spot”, “we”) and the business taking a subscription (“you”). Loyalty Spot provides software for digital loyalty cards, including a customer page, staff access and statistics.

2. Subscription and payment

• You choose a plan and pay one month in advance. Your account is activated once payment is received.
• The subscription renews monthly and can be cancelled monthly, effective at the end of the paid month. There are no refunds for the current month.
• If an invoice is unpaid after the due date, we may restrict your account until payment is received.
• We may change prices with at least 30 days' notice. If you disagree, you may cancel before the new price applies.

3. Use

• Keep your login details and your staff PINs secret. You are responsible for activity on your account.
• Use Loyalty Spot only for a fair loyalty programme and comply with the law, including privacy law towards your customers.
• Make sure you have the rights to the logo and images you upload.

4. Your customers' data

You are the controller of your customers' data and we are the processor. We only process it to provide the service, secure it appropriately, only use necessary sub-processors (hosting, Apple Wallet, payments) and help you with your customers' requests. After cancellation we delete the data within 90 days; you can request a copy until then.

5. Availability

We do our best to keep Loyalty Spot available at all times but cannot guarantee it. Apple Wallet is an Apple service outside our control.

6. Liability

Our liability is limited to the amount you paid us in the 3 months before the damage. We are not liable for indirect damage such as lost revenue, except in case of intent or gross negligence.

7. Termination

You can cancel via hello@loyaltyspot.com. We may terminate your account in case of abuse or continued non-payment after a reminder.

8. Other

These terms are governed by Dutch law. We may change these terms; important changes are announced at least 30 days in advance.